Terms &
Conditions.
Terms & Conditions for services offered by Digital Marketing AOK (DMAOK)
Services
a) Subject to clause 5(b), DMAOK agrees to provide the Services to the Client as set out in the Quotation on a non-exclusive basis. The parties agree that the Services do not include any services or deliverables not specifically described or mentioned in the Quotation or not otherwise agreed to in writing by the parties.
b) Notwithstanding conditions listed in Clause 16 (a), (b) & (c), changes in services provided by DMAOK to the client may be requested by the client with not less than 14 days written notice provided. Fees will continue to be charged as per agreed until such notice has been received and the 14 days term has taken effect.
Prices and Quotations
a) Unless otherwise agreed to by DMAOK, any Quotation is open for acceptance for 30 days. Acceptance of the Quotation must be in writing and signed by the Client (at which time it is binding). Until the Quotation is accepted, DMAOK reserves the right to withdraw or vary any part of such Quotation.
b) Any estimated date for completion of the Services as specified in the Quotation is based on the best estimates of DMAOK at the time of Quotation and is not binding. The fees specified in the Quotation are also estimates and may be varied as per these terms and conditions.
c) The fees specified in the Quotation are quoted inclusive of any GST.
d) Google Ad Spend Credit terms and conditions available here
Fees
a) The Client must pay the Fees for the provision of the Services.
b) Fees will be invoiced monthly to the Client in advance for the Services to be provided in the following month. Payment may be made by Direct Debit via a nominated bank account OR debit/credit card.
c) The Client must pay all invoiced fees and expenses to DMAOK within 7 days of receipt of the invoice relating to those fees.
d) If DMAOK’s invoices are not paid within 7 days then until paid in full DMAOK shall at their discretion be entitled to charge interest on the overdue amount. For DMAOK invoices that remain outstanding for over 30 days, DMAOK shall be entitled to add a flat rate of 10% of the outstanding amount due to the outstanding amount on a monthly basis until fully paid.
e) The Client authorises DMAOK to charge the Client’s debt card or credit card (as applicable) to recover the invoiced fees.
f) Without limiting the above, where payment for invoiced fees is not received by DMAOK within 7 days from the date of invoice, DMAOK may in its absolute discretion, without limiting any other rights available at law; (i) suspend provision of the Services; (ii) institute legal action for recovery of outstanding balance and costs incurred, including legal costs; and/or (iii) require the Client to pay cash on delivery for further products or services, and DMAOK shall not be liable to the Client for any loss or damage resulting directly or indirectly from such actions.
g) The Client acknowledges that invoices for Fees cannot be allocated to specific campaigns, ad groups, keywords, products or services, and the Fee will be levied at an overall management level covering all Services provided to the Client. Where a client has not used all campaigns available in the agreed monthly management package, the Client acknowledges the full agreed management package will still be applicable for invoicing to cover software subscriptions and dedicated hours allocated in advance for the team workflow.
h) The client acknowledges that management fees agreed to will continue to be charged on a recurring monthly basis until a written termination with 30 days notice is received by Digital Marketing AOK regardless of whether ads are running or not. Failure to provide written termination notice or no response from the client in regards to communications from Digital Marketing AOK will continue to incur management fees as agreed.
i) The client will provide a valid credit card directly to the advertising platform for payment of advertising spend direct to the provider. Failure to do so or failure by the client to have sufficient funds available may result in the client’s ad campaigns being paused and DMAOK shall not be liable to the client for any loss or damage resulting directly or indirectly from such actions. Ongoing outstanding accounts with Google may result in the client’s account being suspended.
j) Calendar dates for workshops are exclusively reserved and only confirmed once payment is received in full. Workshop refund policy: Payment is 100% refundable 14 days prior to the event and 50% refundable 7 days prior to the workshop. Less than 7 days notice of cancellation will not receive a refund.
Commencement
(a) Subject to payment being made in accordance with these terms and conditions, DMAOK will use its best endeavours to ensure that the Services are commenced and, subject to unforeseen circumstances arising, completed within the time period set out in the Quotation.
(b) If no time period is specified in the Quotation then DMAOK shall perform the Services in a commercially reasonable time period. DMAOK shall advise the Client of any anticipated delay in the commencement or completion of the Services upon such delay becoming apparent to DMAOK.
(c) In the event the Services are not completed by the date provided for by this clause or the Quotation, the Client acknowledges that it shall not be entitled to any damages (liquidated or otherwise) in respect of such delay
(d) Delays in the provision of services due to the Client failing to provide the agreed information or other business delays including website launch, product updates or rebranding will result in the monthly management fee being charged as agreed for software subscriptions and dedicated time allocated in advance in the team workflow.
Provision of Services
(a) The Client acknowledges and agrees that the Services will be provided by DMAOK to the Client: (i) at DMAOK’s discretion within the agreed budget and any agreed timeframe specified within the Quotation; (ii) in a professionally competent and workmanlike manner; (iii) based on the Client Provided Materials and using DMAOK’s own analysis, professional judgment and interpretation of the Client Provided Materials; (iv) using any best practice methods that DMAOK considers appropriate; (v) in accordance with, and subject to, any other policies or standards relating to the provision of the Services; (vi) in accordance with, and subject to, the terms and conditions and standards of the relevant Social Platforms; and (vii) that DMAOK retains an absolute right of refusal in relation to all advertisers and campaigns.
(b) The Client acknowledges and agrees that the following are preconditions to the provision of the Services: (i) the Client must have an existing website and/or web page; (ii) the Client must provide DMAOK with current contact details; (iii) the Client must provide DMAOK with all relevant business information to assist in carrying out the Services; (iv) the Client must meet the Facebook Product Guidelines in relation to the content and DMAOK may edit the Client’s copy keywords or suspend any listing which are deemed by DMAOK (acting reasonably) to be in breach of the Facebook ad Product Guidelines;
(c) To the extent that the Client’s existing website is based on content owned by a third party, the Client warrants that all necessary approvals and consents have been obtained for the use of such content in the Client’s website.
(d) The Client may suspend the provision of the Services by DMAOK for a period up to 90 days by written notice and the Client agrees that the monthly management fee currently existing will continue to be payable during any period of suspension.
Reliance on Services
The Client acknowledges and agrees that:
a) DMAOK provides no guarantee as to any particular outcome of the Services, including in relation to any increased business, online leads or search engine positioning;
b) the Services will be provided based on the Client Provided Materials and to the extent (if any) that the final or actual product, outcome or circumstance is different than those as provided in the Client Provided Materials, then the outcome of the Services may differ from those final or actual product, outcome or circumstance;
c) all reliance on the Services and any information or advice provided in connection with the Services is at the Client’s own risk; and
d) the Client is responsible for its own business decisions and must make its own independent assessment of the risks, benefits and suitability of any act, action, undertaking, venture or transaction contemplated by or in connection with the Services and any information or advice provided in connection with the Services.
Exclusion of Liability
To the maximum extent permitted by law DMAOK excludes all liability for any claims, expenses, losses, damages and costs (including any incidental, special and /or consequential damages or loss of profits) made, suffered or incurred by the Client:
a) as a result of any delays in commencing or completing the Services for any reason;
b) any reliance by the Client on any outcomes arising from the provision of the Services;
c) as a result of any loss of business or negative publicity or decrease in lead generation or search engine positioning caused by the provision of the Services (except to the extent that such loss is caused solely and directly by the negligence of DMAOK);
d) as a result of any information in the Client Provided Materials being incorrect, inaccurate, inadequate or incomplete;
e) DMAOK being unable to read or access any of the Client Provided Materials;
f) as a result of a Force Majeure Event; or
g) otherwise in connection with the undertaking of the Services by DMAOK, notwithstanding any negligence by DMAOK, its directors, officers, employees, agents or subcontractors.
Limitation of Liability
To the maximum extent permitted by law, if and to the extent that DMAOK’s liability to the Customer is not or cannot be excluded, DMAOK’s liability is limited (at the option of DMAOK) to:
a) the re-supply of the Services; or
b) the payment of the cost of having the Services provided again.
EXCEPT FOR BY THESE TERMS AND CONDITIONS AND TO THE MAXIMUM EXTENT PERMITTED BY LAW DMAOK MAKES NO WARRANTIES OR GUARANTEES WHETHER EXPRESS OR IMPLIED, IN CONNECTION WITH ITS PERFORMANCE OF THE SERVICES, OR THE USE OF THE SERVICES OR DELIVERABLES BY THE CLIENT.
Client Provided Materials
a) The Client acknowledges and agrees that in providing the Services, DMAOK will be using, interpreting and relying on the Client Provided Materials (and the Client grants DMAOK a licence to use the Client Provided Materials for the purposes of providing the Services). The Client acknowledges that DMAOK will not be undertaking any independent verification of the accuracy or completeness of any of the Client Provided Materials. The Client further acknowledges and agrees that if any information in the Client Provided Materials is incorrect, inaccurate, inadequate or incomplete such information may have a corresponding effect on the accuracy of the Services.
b) The Client represents and warrants that the Client owns or validly licences all Intellectual Property in the Client Provided Materials, that the Client is able to provide DMAOK with the Client Provided Materials for use in connection with the Services and that the use of the Client Provided Materials by DMAOK in performing the Services will not infringe the rights of any third party and/or that all required consents and approvals have been obtained to permit the performance of the Services.
Additional Work and Specification Changes
The Client agrees that any revisions or additions requested (in either scope or time or otherwise) by the Client to the Services must be agreed in writing by the parties.
Attendance at Client Premises or Property
a) If requested by DMAOK and in order for DMAOK to provide the Services, the Client agrees to provide DMAOK, its directors, officers, employees, agents and subcontractors with access to the Client’s premises or property and any equipment and facilities located at the Client’s premises or property in the manner and as reasonably required by DMAOK to undertake the Services. The Client must ensure that the Client’s premises or property is safe and suitable for access, complies with all of the Client’s occupational health and safety requirements and must provide DMAOK, its directors, officers, employees, agents or subcontractors with any applicable safety training before entering the Client’s premises or property. The Client must advise DMAOK of all relevant circumstances regarding the Client’s premises or property and the areas required to be accessed and agrees to inform and keep DMAOK informed of all relevant environmental concerns, hazards, on-site protection, occupational health and safety requirements and other safety matters in relation to the Client premises or property during the undertaking of the Services. The Client agrees that DMAOK is not obliged to commence or complete the Services until such time as DMAOK is satisfied that the Client’s premises or property and the relevant areas required to be accessed are safe and suitable for access. The Client agrees that if and to the extent DMAOK determines the Client has failed to advise DMAOK of all relevant circumstances regarding the Client’s premises or property or has otherwise failed to comply with this clause, the price set out in the Quotation may be revised by DMAOK to take into account any additional costs or undertaking the Services as a result of such failure.
b) In exchange for the Client complying with clause 11(a) above, DMAOK will comply with and will procure that its directors, officers, employees, agents and subcontractors comply with all of the Client’s reasonable requirements or directions relevant to DMAOK’s, its directors, officers, employees, agents or subcontractor’s attendance at the Client’s premises or property including without limitation compliance with the Client’s health and safety policies and any other policies and procedures the Client indicates are relevant.
Subcontracting
a) DMAOK may at any time, in DMAOK’s absolute discretion and without the Client’s consent or approval, subcontract any part or all of the Services, on such terms and conditions as DMAOK may determine.
b) To the extent that all or any part of the Services has been subcontracted to a subcontractor, DMAOK will not be liable to the Client for the acts, defaults, and negligence of any subcontractor, and for the avoidance of doubt, such acts, defaults and negligence are not deemed or taken to be DMAOK’s acts, defaults or negligence.
Employee Solicitation
Client shall not solicit the employment of any of DMAOK’s employees until not less than six months have elapsed from the receipt of the final invoice for the Services without agreeing in writing with DMAOK.
Independent Contractor
The Client agrees that DMAOK is a contractor independent of the Client’s control and that the engagement under these terms and conditions will not give rise to any fiduciary, agency, trust, employment or other relationship recognised at law or inequity as giving rise to forms of specific rights and obligations.
Intellectual Property
(a) The Client acknowledges that any Intellectual Property owned or licensed by DMAOK in relation to the provision of the Services (including any software, methodologies or systems, other than any Intellectual Property in the Client Provided Materials) remains vested in DMAOK or DMAOK’s licensors notwithstanding any provision to the contrary in this Agreement.
(b) DMAOK agrees that all Intellectual Property in and to the Client Provided Materials remains with the Client but that the Client grants to DMAOK a royalty-free, non-exclusive licence to use such Intellectual Property for the purpose of carrying out the Services.
Term and Termination
(a) These terms and conditions commence on the date the Quotation is accepted. Either party may terminate the engagement under these terms and conditions with or without cause at any time with 30 days prior written notice without liability or continuing obligation, but the Client will remain liable for any costs payable up to termination.
(b) DMAOK may terminate the engagement immediately in the event that the Client breaches this agreement.
(c) The client acknowledges that management fees agreed to will continue to be charged on a recurring monthly basis until a written termination with 30 days notice is received by Digital Marketing AOK regardless of whether ads are running or not. Failure to provide written termination notice or no response from the client in regards to communications from Digital Marketing AOK will continue to incur management fees as agreed.
Indemnity
The Client shall indemnify and hold harmless DMAOK from and against all claims, damages, costs (including without limitation legal costs on a full indemnity basis), losses, liabilities and expenses caused by the Client’s acts, omissions, negligence, breach of duty, breach of contract or breach of these terms and conditions.
Publicity and Marketing
Both parties may with the consent of the other party make public announcements or release marketing material that refers or relates to the Services or any part of the Services. Both parties have the right to review any such announcement or marketing material and must approve any reference to its name and role (such approval not to be unreasonably withheld).
Insurance
DMAOK will obtain such insurance and on such terms as it determines is reasonably necessary for the undertaking of the Services.
Confidentiality
a) Each of the Client and DMAOK agrees to ensure that the Confidential Information of the other (Discloser) is kept confidential. A party who receives the Discloser’s Confidential Information (Receiver) must not directly or indirectly divulge or communicate or otherwise disclose the Confidential Information of the Discloser, in whole or part, to any third party unless that third party is also bound by confidentiality on terms that are substantially the same as, or at least as onerous as, the terms owed by the Receiver to the Discloser under these terms and conditions or use of any of the Confidential Information of the Discloser for any purpose other than exercising its rights or fulfilling its obligations under these terms and conditions, without the prior written consent of the Discloser.
b) The Client agrees that it will not disclose or provide or summarise or refer to the software or any processes used in performing the Services without, in each case, DMAOK’s prior written consent (such consent not to be unreasonably withheld).
Governing Law
These terms and conditions shall be governed by the laws of South Australia and the parties irrevocably submit to the exclusive jurisdiction of the courts of South Australia.
Entire Agreement
Variation
The Client agrees that DMAOK may vary these terms and conditions and any relevant policies and standards from time to time by providing the Client with written notice of the variation.
Trustee
If the Client enters into this Agreement in its capacity as trustee of any trust, then the Client is bound both personally and in its capacity as trustee.
Assignment
DMAOK is free to assign its rights under the Agreement at any time without providing notice and without consent.
Inconsistency with Quotation
To the extent that these terms and conditions are inconsistent with the terms of the Quotation, the terms of the Quotation will prevail.
Definitions
Agreement means these terms and conditions and the Quotation;
Client means the party specified as the Client in the Quotation;
Client Provided Materials means any materials, data, specifications or other information supplied by the Client to DMAOK in connection with the Services, including (but not limited to) the Client’s website;
Confidential information means any non-public or proprietary information concerning either party’s business, financial information, strategies, methods or processes;
Fees mean the fees specified in the Quotation;
Force Majeure Event means an event beyond the control of the parties and that could not be avoided by the exercise of due care and diligence, including without limitation acts of God, inclement weather, government actions, industrial actions, acts of terrorism or war; Intellectual Property means all intellectual property rights, whether registered or not, and whether capable of registration or not, anywhere, including without limitation: a) rights in respect of or in connection with (including rights to apply for the registration of) any copyright, patents, petty patents, inventions, trademarks, service marks, design rights or eligible layout rights; b) know-how, processes, business plans and concepts; and c) Confidential Information,
Interest Rate means 2% above the standard business loan rate (variable) issued by Commonwealth Bank;
Quotation means the covering letter or quotation accompanying these terms and conditions and any special conditions contained in the such quotation or covering letter;
Services mean the Social Media and Digital Marketing services to be provided by Digital Marketing AOK (DMAOK) to the Client as particularly described in the Quotation;
and DMAOK means Digital Marketing AOK ABN 44 647 881 293 (formerly Social Media AOK) registered business for Trustee for the AOK Family Trust